Terms & Conditions

Welcome to TechGuys.pk, TechGuys.pk is a Pakistan-based POS hardware specialist providing barcode scanners, receipt printers, POS systems, and retail automation solutions for retail, restaurants, and businesses nationwide.

By accessing and using our website (techguys.pk) or purchasing products from us, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

Product Accuracy

We strive to provide accurate product descriptions, specifications, images, and pricing. However:

• Product images are for illustration purposes and actual products may vary slightly
• Specifications are subject to manufacturer updates without prior notice
• Color representations may differ based on your display settings
• We reserve the right to correct any errors in pricing or product information

Product Availability

All products are subject to availability. In case of stock unavailability after order placement, we will notify you immediately and offer alternatives or a full refund.

Order Process

When you place an order through techguys.pk:

• You receive an order confirmation via email/SMS
• Order confirmation does not constitute acceptance of your order
• We reserve the right to refuse or cancel any order at our discretion
• Orders are subject to verification and approval

Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD) - Available for eligible orders and products only
• Bank Transfer / Online Transfer
• Mobile Wallets (JazzCash, Easypaisa)

Delivery Coverage

We deliver across Pakistan to all major cities and remote areas through our trusted courier partners.

Delivery Timeline

• Major Cities: 2-4 business days
• Other Cities: 4-7 business days
• Remote Areas: 5-10 business days

Shipping Charges

Shipping charges vary based on location, product weight, and order value. Free shipping may be offered on orders above a certain amount (as displayed during checkout).

Delivery Responsibility

• Customer must provide accurate delivery address and contact information
• Customer or authorized representative must be available to receive the order
• Inspect package for any physical damage before accepting delivery
• Report any delivery issues within 24 hours

Return Policy

We offer a 7-day return policy from the date of delivery for eligible products:

Eligible for Return:

• Product received is defective or damaged
• Wrong product delivered
• Product significantly different from description
• Dead on Arrival (DOA) products

Return Conditions:

• Product must be unused and in original packaging
• All accessories, manuals, and warranty cards must be included
• No physical damage caused by customer
• Invoice/receipt must be provided

Refund Process

Once your return is approved:

• Refunds are processed within 7-14 business days
• Amount will be refunded via original payment method
• Bank transfers may take 5-7 additional business days
• Shipping charges are non-refundable

Manufacturer Warranty

All products sold on TechGuys.pk come with manufacturer's warranty as specified on the product page:

• Warranty period varies by product and manufacturer
• Warranty covers manufacturing defects only
• Physical damage, liquid damage, and misuse are not covered
• Warranty claim must be made within the specified warranty period

Warranty Claim Process

• Contact our support team with order details and issue description
• Provide proof of purchase and warranty documentation
• Product may need to be sent to authorized service center
• Repair/replacement decision is at manufacturer's discretion

Seller Warranty

In addition to manufacturer warranty, TechGuys.pk provides:

• 30-day replacement guarantee for DOA products
• Dedicated customer support for warranty claims
• Assistance with manufacturer warranty processing

Data Protection

Your privacy is important to us. We collect and process personal information including:

• Name, contact details, and delivery address
• Payment information (processed securely)
• Order history and preferences
• Communication records with customer support

Data Usage

Your information is used to:

• Process and fulfill your orders
• Communicate order updates and support
• Improve our services and website
• Send promotional offers (with your consent)

Data Security

We implement industry-standard security measures to protect your information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

Disclaimer

TechGuys.pk strives to provide quality products and services, however:

• We are not liable for any indirect, consequential, or incidental damages
• Total liability is limited to the purchase price of the product
• We are not responsible for delays caused by courier services or force majeure
• Product performance is subject to manufacturer specifications

User Responsibilities

By using our website, you agree to:

• Provide accurate and complete information
• Use products according to manufacturer guidelines
• Not misuse or attempt to hack our website
• Respect intellectual property rights

Governing Law

These Terms and Conditions are governed by the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of courts in Lahore, Pakistan.