Download Drivers
Download the official XPrinter drivers for your operating system. Ensure you download the correct version before proceeding to the hardware setup.
Supported OS: Windows 11, Windows 10, Windows 8, Windows 7 (32-bit & 64-bit).
Download the official XPrinter drivers for your operating system. Ensure you download the correct version before proceeding to the hardware setup.
Supported OS: Windows 11, Windows 10, Windows 8, Windows 7 (32-bit & 64-bit).
Before installing any software, your hardware must be physically connected to avoid USB detection errors during the setup wizard.
Extract your downloaded driver file and run the setup application.
This is where 90% of installations fail. You must assign the correct USB port so Windows can communicate with the printer.
USB001 or USB002).Verification: Once configured, go to Windows Start Menu > Printers & Scanners > Manage > Print a test page to confirm your setup.
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This happens if the thermal paper roll is inserted upside down. Thermal printers only print on one side of the paper (the coated side). Open the lid, flip the paper roll over so it feeds from the bottom, and try again.
The assigned USB port may have changed if you unplugged the printer and plugged it into a different slot on your PC. Go to Printers & Scanners > Printer Properties > Ports tab, and check the box for a different USBxxx port until the printer status changes to online.
This specific driver package is optimized for Windows 10 and Windows 11. Mac OS requires a different CUPS driver installation process. Please contact our support team if you need the Mac OS package.